LEGAL REFERENCE

Your Privacy Matters Here

We collect and safeguard your data only to run your account, process your DANA, OVO, GoPay and QRIS payments, and keep our platform secure. This policy explains exactly...

Data ProtectionPayment SafetyAccount PrivacyTransparencyIndonesia Compliant
wdboy Your Privacy Matters Here

Privacy Policy Summary & Scope

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any data concerns, deletion requests or policy clarifications. We respond within 48 hours.

Account Settings

Review and update your personal information anytime in your account dashboard. Control communication preferences and linked payment methods directly.

Data Access Request

Ask for a full copy of your personal data held on our servers. Submit requests via your account dashboard or email us for manual export within 7 days.

EDITORIAL CLARITY

Privacy Governance & Security Standards

Encryption Protocol

All data moving between your device and our servers uses TLS 1.2+ encryption. Stored payment and account data is encrypted...

Third-Party Audits

We commission annual security audits from independent firms. Results inform our data handling updates and are available upon request to...

Compliance Framework

Our privacy practices align with Indonesian data protection standards and international best practices. We update this policy when regulations or...

Access Controls

Only authorised staff can access your account data, and only to resolve support issues or comply with law. All access...

Breach Response

If a data breach occurs, we notify affected account holders within 72 hours and detail what happened, what we're doing...

Policy Reviews

We review this privacy policy quarterly and publish updates on this page. Material changes are flagged in your account dashboard...

What We Do vs What We Don't

We CollectName, email, phone, address, payment method and account activity history — only what's needed to run your account and process transactions safely.
We Don't SellWe never sell or lease your personal data to marketers, data brokers or third parties for profit. Your information stays with us or our trusted payment partners.
We Share WithDANA, OVO, GoPay and QRIS processors receive only the data necessary to process your deposit or withdrawal. They operate under their own privacy policies.
We RetainAccount data for as long as your membership is active, plus 7 years for tax and compliance records. You can request deletion after account closure.
We DiscloseData only when required by law, court order or regulatory authority in supported regions. We'll notify you of legal requests unless legally prohibited.
We ProtectYour data with encryption, access controls, regular audits and incident response protocols. Breaches are reported to you within 72 hours of discovery.
We AllowYou to access, correct, download and delete your personal data anytime from account settings. Exercise these rights without penalty or account suspension.

Core Privacy Promises

Transparent Data Use

We tell you upfront what data we collect and why. No hidden data harvesting. Your personal information fuels account management, fraud prevention and legal compliance only.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transactions are tokenised. We never store your full card or wallet credentials on our servers, reducing breach risk significantly.

No Spam or Selling

We don't flood your email with ads or sell your contact details to third parties. Marketing emails reflect your dashboard preferences and go out rarely.

Your Right to Leave

Close your account anytime. Request full data deletion afterward. We'll remove personal information within 30 days except legally-mandated compliance records.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to improve our platform. Reject non-essential cookies in your browser settings anytime.

Legal Compliance

Our privacy practices meet Indonesian data protection standards and regional banking regulations. We update this policy when rules change or we launch new features.

Privacy Questions & Answers

We collect your full name, email address, phone number, date of birth, residential address and payment method details. This data is required to verify your identity, comply with local law and process your DANA, OVO, GoPay or QRIS transactions securely.

Payment data is tokenised — we store a secure reference, not your actual card or wallet details. DANA, OVO, GoPay and QRIS processors handle the raw credentials under their own encryption. All data in transit uses TLS 1.2+ encryption and stored data uses AES-256 encryption.

No. We never sell or lease your personal data for marketing, analytics or any other commercial purpose. We share data only with payment processors to process your transactions and with authorities if legally required in supported regions.

Account data is retained for as long as your membership is active. After closure, we retain records for 7 years to meet tax and regulatory obligations. You can request deletion of personal data anytime; we process requests within 30 days.

Log into your account dashboard and navigate to Privacy Settings. Select 'Download My Data' and we'll compile your personal information into a portable file. Delivery takes up to 7 business days via secure email link.

We notify all affected account holders within 72 hours of discovery. The notification includes details of what happened, which data was accessed, what we're doing to fix it and steps you can take to protect yourself.

Yes. Unsubscribe from marketing emails directly via the link in any email or update your preferences in account settings. Reject non-essential tracking cookies in your browser settings or contact support for help disabling them.